ppvlp Privacy Policy — Your Data, Explained

01Data Controller

ppvlp is the data controller responsible for the personal data collected through the ppvlp website and platform. For all data-related queries, requests or complaints, you may contact ppvlp via the email address displayed in the footer of this website. ppvlp will respond to all data-related requests within a reasonable timeframe and in accordance with applicable data protection obligations.

All personal data collected by ppvlp is processed for lawful, specified and legitimate purposes directly related to providing online casino and sports betting services to players registered on the platform. Data is not processed in a manner incompatible with those purposes.

02Personal Data We Collect

ppvlp collects personal data that you provide directly when registering, verifying your identity or making a transaction, as well as data generated automatically by your use of the platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, national ID number, passport number or driving licence details (collected as part of KYC verification).
• Contact data: email address, mobile phone number and residential address. For Bangladesh players, your mobile number is also used to link your bKash, Nagad or Rocket account to your ppvlp account during payment verification.
• Financial data: transaction history, deposit and withdrawal amounts, payment method identifiers (e.g. registered mobile wallet number or bank account reference). ppvlp does not store full payment card numbers.
• Technical data: IP address, browser type and version, device type, operating system, session timestamps and pages visited. This data is collected automatically via server logs and analytics tools.
• Gaming data: game history, bet amounts, win and loss records, session durations, and responsible gaming tool settings (e.g. deposit limits set by the player).
• Communications data: records of your correspondence with ppvlp support, including support tickets, emails and chat logs, where applicable.

03How We Use Your Personal Data

ppvlp uses the personal data collected for the following purposes, each of which is supported by a lawful basis for processing:

• Account registration and management: to create and maintain your ppvlp player account, verify your identity and age, and give you access to the platform's services.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, to match payment references to your account, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, multi-accounting and other prohibited conduct. ppvlp may use automated tools to flag suspicious activity patterns.
• Responsible gaming compliance: to monitor gaming behaviour, apply deposit limits and session controls where set by the player, and to identify patterns that may indicate problem gambling requiring intervention or account review.

04Third-Party Data Sharing

ppvlp does not sell, rent or trade your personal data to third parties for commercial or marketing purposes. ppvlp may share personal data with third parties only in the following limited circumstances:

• Payment processors: ppvlp shares transaction data with bKash, Nagad, Rocket, Upay and Bangladesh banking partners solely to the extent necessary to process your deposit or withdrawal. ppvlp does not share additional personal data beyond what these payment providers require to complete the transaction.
• Game providers: game outcome and session data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, PG Soft) for the purpose of game integrity verification, RNG auditing and technical support. These providers are bound by confidentiality obligations.
• Legal and regulatory obligations: ppvlp may disclose personal data to competent authorities, law enforcement agencies or courts where required by applicable law, court order or regulatory direction. ppvlp will notify you of such disclosure where legally permitted to do so.

05Data Retention

ppvlp retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. In practice, this means that transaction records, identity verification documents and account data are retained for a minimum of five years following account closure, in accordance with standard financial record-keeping requirements. Gaming history and session data are retained for at least two years. Data held solely for analytics purposes is anonymised or deleted within 12 months of collection. When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with ppvlp's internal data lifecycle procedures.

06Data Security

ppvlp implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, access controls that limit internal access to personal data to staff with a legitimate need, regular security assessments of our platform infrastructure, and secure storage of identity documents submitted for KYC verification. Notwithstanding these measures, no method of electronic transmission or storage is completely secure. While ppvlp takes all reasonable precautions, we cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ppvlp will notify affected players as required by applicable law.

07Cookies and Tracking Technologies

ppvlp uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device by your browser when you visit a website. ppvlp uses the following categories of cookies: (a) Essential cookies, which are strictly necessary for the platform to function correctly — including session management, login state persistence and security tokens. These cannot be disabled without breaking core platform functionality. (b) Analytics cookies, which collect anonymous or pseudonymous information about how visitors use the platform, including pages visited, time on site and navigation patterns. This data is used solely to improve platform performance and user experience. ppvlp does not use advertising cookies or behavioural profiling cookies for cross-site ad targeting. You may control cookie preferences through your browser settings. Disabling analytics cookies will not affect your access to platform features, but disabling essential cookies may prevent the platform from functioning correctly.

08International Data Transfers

ppvlp's primary servers and data processing operations are located in facilities that maintain appropriate data security standards. Some personal data may be processed or stored outside of Bangladesh, for example where a game provider's verification or audit infrastructure is located in another country. Where such transfers occur, ppvlp takes reasonable steps to ensure that the receiving party maintains data protection standards consistent with this Policy, including through contractual data processing agreements with third-party providers. By using the ppvlp platform, you consent to the transfer of your personal data to facilities located outside Bangladesh where necessary to provide you with the services described herein.

09Children and Minors

The ppvlp platform is strictly intended for adults aged 21 and above. ppvlp does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a required step in the account registration process. If ppvlp becomes aware that personal data has been collected from an individual under the age of 21 — whether through fraudulent registration or any other means — the account will be immediately closed, all associated funds will be frozen pending review, and the personal data in question will be deleted in accordance with applicable law. If you have reason to believe that a minor has registered an account with ppvlp using false information, please contact us via the email address in the site footer.

10Links to Third-Party Websites

The ppvlp platform does not include links to third-party websites. Where game providers' names are referenced on ppvlp pages (for example, Pragmatic Play, Evolution Gaming, Spribe, Ezugi), these are editorial references to game content and do not constitute endorsements of or affiliations with those providers' own websites or external services. ppvlp is not responsible for the privacy practices or content of any third-party website or service. If you visit a third-party website through your own navigation, you do so at your own risk and subject to that third party's own privacy policy.

11Policy Amendments

ppvlp reserves the right to amend this Privacy Policy at any time. When material amendments are made, the "Last Updated" date at the top of this page will be revised accordingly. Where changes are significant, ppvlp may also provide notice to registered players via the platform's notification system or by email. Your continued use of the ppvlp platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, your remedy is to close your account and cease using the platform. Outstanding balances that have met applicable wagering requirements will be returned to you via your registered payment method upon account closure.

12Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights (access, correction, deletion, restriction or objection), or to submit a data-related complaint, please contact ppvlp via the email address displayed in the footer of this website. ppvlp will acknowledge all data-related requests within 48 hours and will provide a substantive response within 30 days of receipt. All correspondence must be in English and must reference your registered account username to allow efficient handling. ppvlp maintains records of all data requests and their outcomes as part of its internal governance obligations.

• Right of access: you may request a copy of the personal data ppvlp holds about you, including the categories of data held, the purposes for which it is processed and any third parties with whom it has been shared.
• Right to rectification: if any personal data ppvlp holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented. ppvlp will update records promptly upon receiving a valid correction request.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the processing basis), or where processing is otherwise unlawful. Note that ppvlp may be required to retain certain data for legal or regulatory compliance reasons even after an erasure request.
• Right to restriction: you may request that ppvlp restricts the processing of your personal data in certain circumstances, for example while a correction request is being assessed or while an objection to processing is under consideration.
• Right to object: you may object to ppvlp processing your personal data where that processing is based on legitimate interests. ppvlp will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.